A cutting-edge communication tool designed for estate agents has been introduced to offer round-the-clock assistance to homebuyers. This tool, which incorporates digital twin technology, can provide immediate and precise responses to queries, enhancing the process of finding a new home.
Created by SMS Speedway located in Carlisle, the digital twin technology delivers constant support with the goal of improving customer satisfaction by sharing pertinent property information promptly.
The AI-enabled tool also aims to help buyers better understand their potential new neighborhood by giving details about local schools and their performance ratings, public transport options, recreational areas, healthcare facilities, and nearby dining and leisure venues.
“We’re delving into more than just the property’s history and features. We’re also examining the surrounding community to provide individuals with a true sense of what living in their new home might be like,” said Bradley Kieser, head of the telecommunications firm, as reported by News & Star.
Kieser explained that their approach is far more nuanced and individualized than offering standard automated replies that often don’t satisfy customers’ questions. This advanced technology is about being thorough, providing comfort and support to both buyers and sellers, and it gives real estate agents an advantage in a market where effective communication is key.
“We aim to excel in informing, engaging, and reassuring clients with top-notch customer service. The heart of AI technology is understanding human needs,” Kieser further remarked.
